Clariva AI (“Company,” “we,” “our,” or “us”) provides communication and analytics services, including voicemail delivery, SMS messaging, and data analysis tools. This Privacy Policy describes how we collect, use, disclose, and protect personal information.
1. Information We Collect
We collect personal information from users of our platform and from data provided by our customers.
A. Information Provided by Customers
Customers may upload contact data, including:
- Phone numbers
- Names (if provided)
- Campaign-related metadata
Customers are responsible for ensuring that they have obtained appropriate consent before providing this data.
B. Information Collected Automatically
When users interact with our platform, we may collect:
- IP address
- Device and browser information
- Usage data and interaction logs
C. Communication and Campaign Data
We may collect and store:
- Call logs
- Message delivery status
- Voicemail delivery records
- Message content (including voicemail recordings where applicable)
- Opt-out and consent status (e.g., STOP requests)
2. Sources of Personal Information
We collect personal information from:
- Customers who upload contact lists
- Individuals who interact with communications sent via our platform
- Automated technologies such as cookies and analytics tools
- Third-party service providers assisting in service delivery
3. How We Use Your Information
We use personal information to:
- Provide voicemail and SMS communication services
- Process and deliver messages on behalf of customers
- Track delivery, engagement, and response data
- Maintain suppression lists and opt-out records
- Provide analytics and predictive insights (e.g., response-based performance analysis)
- Improve system performance and reliability
- Detect fraud, abuse, or unauthorized activity
- Comply with legal and regulatory obligations
4. Consent and Communications Compliance
Clariva AI operates as a service provider facilitating communications on behalf of customers.
- Customers are responsible for obtaining prior express consent from recipients where required by applicable laws (such as the Telephone Consumer Protection Act (TCPA)).
- We may provide tools to assist customers in obtaining consent (e.g., opt-in messages).
- We maintain and enforce opt-out mechanisms, including honoring STOP requests.
We reserve the right to suspend or terminate accounts that violate applicable communication or consent laws.
5. Data Sharing and Disclosure
We do not sell personal information.
We may share personal information with trusted third parties solely for the purpose of providing our services, including:
- Twilio — SMS and communication infrastructure
- Slybroadcast — voicemail delivery services
- Cartesia — voice processing and generation
We may also share information:
- To comply with legal obligations or lawful requests
- To enforce our terms and policies
- To protect the rights, safety, or security of our users or the public
All service providers are contractually obligated to use personal information only as necessary to provide services to us.
6. Categories of Personal Information Collected (CCPA)
In the past 12 months, we may have collected:
Identifiers
- Name
- Phone number
- IP address
Internet or Network Activity
- Device and browser information
- Platform usage data
Communication Data
- Message content
- Call logs
- Delivery and engagement data
Inferences
- Analytics and predictive insights derived from response behavior
8. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Maintain compliance with legal obligations
- Enforce agreements
- Resolve disputes
Opt-out records may be retained longer to ensure compliance with communication laws.
9. Data Security
We implement reasonable safeguards to protect personal information, including:
- Access controls and authentication mechanisms
- Secure cloud infrastructure
- Encryption where appropriate
- Monitoring and logging systems
No method of transmission or storage is completely secure.
10. User Rights
Depending on applicable law, individuals may have the right to:
- Request access to personal information
- Request deletion of personal information
- Request information about how data is used
Requests can be submitted as described below.
11. California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information is collected
- Request access to specific personal information
- Request deletion of personal information
- Opt out of the sale of personal information
- Not be discriminated against for exercising their rights
Clariva AI does not sell personal information.
12. How to Submit Privacy Requests
Consumers may submit requests to access or delete personal information by:
- Using our Contact Us form (select “Support Request” or “Privacy Request”)
- Emailing: support@clarivaai.com
We will respond to verified requests within 45 calendar days.
To protect privacy, we may require identity verification before fulfilling requests. When we process deletion requests, we will also instruct our service providers to delete the information where applicable.
13. Do Not Sell My Personal Information
We do not sell personal information.
California residents may submit opt-out requests using the contact methods listed above. A “Do Not Sell My Personal Information” link is available on our homepage.
14. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
15. Geographic Scope
Clariva AI currently provides services only within the United States and is not intended for use by individuals located in the European Union.
16. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
17. Contact Us
For questions or privacy-related requests, contact:
Clariva AI
Email: support@clarivaai.com